Driver/Sales Workers and Truck Drivers

Specific duties and responsibilities regularly performed in this occupation.

• Drive trucks to deliver such items as food, medical supplies, or newspapers.83
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.79
• Collect coins from vending machines, refill machines, and remove aged merchandise.78
• Inform regular customers of new products or services and price changes.77
• Record sales or delivery information on daily sales or delivery record.76
• Listen to and resolve customers' complaints regarding products or services.75
• Collect money from customers, make change, and record transactions on customer receipts.74
• Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.74
• Write customer orders and sales contracts according to company guidelines.67
• Review lists of dealers, customers, or station drops and load trucks.63
• Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.—

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

• Active Listening69

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking66

  Talking to others to convey information effectively.

• Critical Thinking53

  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Service Orientation53

  Actively looking for ways to help people.

• Complex Problem Solving50

  Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Reading Comprehension50

  Understanding written sentences and paragraphs in work-related documents.

• Social Perceptiveness50

  Being aware of others' reactions and understanding why they react as they do.

• Time Management50

  Managing one's own time and the time of others.

• Judgment and Decision Making47

  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Monitoring47

  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Persuasion47

  Persuading others to change their minds or behavior.

• Active Learning44

  Understanding the implications of new information for both current and future problem-solving and decision-making.

Organized sets of principles and facts that apply in general domains.

• Customer and Personal Service79

  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Food Production66

  Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

• English Language62

  Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

• Transportation62

  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Public Safety and Security55

  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Administration and Management51

  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Sales and Marketing49

  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Mathematics48

  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Production and Processing48

  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Computers and Electronics37

  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Law and Government33

  Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

• Economics and Accounting29

  Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Enduring attributes of the individual that influence performance.

• Oral Comprehension69

  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression69

  The ability to communicate information and ideas in speaking so others will understand.

• Near Vision56

  The ability to see details at close range (within a few feet of the observer).

• Problem Sensitivity53

  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Speech Clarity53

  The ability to speak clearly so others can understand you.

• Speech Recognition53

  The ability to identify and understand the speech of another person.

• Arm-Hand Steadiness50

  The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

• Category Flexibility50

  The ability to generate or use different sets of rules for combining or grouping things in different ways.

• Control Precision50

  The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

• Deductive Reasoning50

  The ability to apply general rules to specific problems to produce answers that make sense.

• Far Vision50

  The ability to see details at a distance.

• Finger Dexterity50

  The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

General types of job behaviors occurring on multiple jobs.

• Operating Vehicles, Mechanized Devices, or Equipment90

  Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

• Handling and Moving Objects89

  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Performing General Physical Activities84

  Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

• Getting Information74

  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Performing for or Working Directly with the Public73

  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Communicating with Supervisors, Peers, or Subordinates68

  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Organizing, Planning, and Prioritizing Work67

  Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Monitoring Processes, Materials, or Surroundings66

  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Identifying Objects, Actions, and Events64

  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Documenting/Recording Information56

  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

• Evaluating Information to Determine Compliance with Standards53

  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Communicating with People Outside the Organization51

  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Personal characteristics that can affect how well someone performs a job.

• Dependability82

  A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

• Social Orientation63

  A tendency to seek out, enjoy, and be energized by social interaction at work.

• Perseverance59

  A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

• Attention to Detail51

  A tendency to be detail-oriented, organized, and thorough in completing work.

• Integrity50

  A tendency to be honest and ethical at work.

• Self-Control48

  A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

• Optimism47

  A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

• Achievement Orientation45

  A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

• Cautiousness44

  A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

• Cooperation42

  A tendency to be pleasant, helpful, and willing to assist others at work.

• Stress Tolerance41

  A tendency to cope and function effectively in stressful situations at work.

• Self-Confidence40

  A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

Holland's six occupational interest types (RIASEC) this work tends to attract.

• Realistic72

  Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

• Conventional61

  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

• Enterprising45

  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

• Social24

  Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

• Artistic0

  Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

• Investigative0

  Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Physical and social factors that influence the nature of work.

• Outdoors, Exposed to All Weather Conditions

  • Every day100%

• Time Pressure

  • Every day92%

• Exposed to Very Hot or Cold Temperatures

  • Every day82%
  • Once a week or more but not every day18%

• Face-to-Face Discussions with Individuals and Within Teams

  • Every day77%
  • Once a week or more but not every day18%

• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

  • Continually or almost continually76%
  • About half the time14%

• Duration of Typical Work Week

  • More than 40 hours81%
  • 40 hours14%

• Importance of Repeating Same Tasks

  • Extremely important76%
  • Important18%

• Contact With Others

• Deal With External Customers or the Public in General

• Spend Time Making Repetitive Motions

  • Continually or almost continually64%
  • More than half the time17%
  • Less than half the time20%

• Importance of Being Exact or Accurate

  • Important23%

• Spend Time Bending or Twisting Your Body

  • Continually or almost continually59%
  • More than half the time17%
  • Less than half the time19%

Education levels O*NET survey respondents in this occupation most often reported having.

• High school diploma or equivalent
• Less than high school diploma

Specific software and technology tools commonly used on the job.

• Spreadsheet software

  Microsoft Excel

• Data base user interface and query software

  MobiTech Systems Route Sales Trakker, Regulussoft Route Accounting, Soft Essentials Vending Essentials

• Map creation software

  GEOCOMtms A.Maze Planning, Route planning software

• Project management software

  bMobile Technology Route Manager, bMobile Technology Sales

• Communications server software

  IBM Domino

• Office suite software

  Microsoft Office software

• Inventory management software

  Computer Directions Route Sales Tracker

Organizations related to this occupation, such as industry and licensing bodies.

• American Trucking Associations
• International Brotherhood of Teamsters

Occupations that call for similar work and worker requirements.

• Shipping, Receiving, and Traffic Clerks
• Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
• Counter and Rental Clerks
• Couriers and Messengers
• Stock Clerks and Order Fillers
• Buyers and Purchasing Agents, Farm Products
• Dispatchers
• Postal Service Mail Carriers
• Postal Service Clerks
• Cashiers
• Sales Representatives, Services, All Other
• Customer Service Representatives
• Cargo and Freight Agents
• Laborers and Freight, Stock, and Material Movers, Hand
• Combined Food Preparation and Serving Workers, Including Fast Food
• Parking Lot Attendants
• Retail Salespersons

More specific, granular versions of the Work Activities above.

• Operate vehicles or material-moving equipment.
• Sell products or services.
• Collect payments for goods or services.
• Provide transportation information to passengers or customers.
• Record sales or transactions data.
• Record details of deliveries or shipments.
• Resolve issues affecting transportation operations.
• Clean machinery or equipment.
• Collect fares or payment from customers.
• Maintain vehicles in good working condition.
• Load shipments, belongings, or materials.
• Review customer information.