Claims Adjusters, Appraisers, Examiners, and Investigators

Job Zone

Job Zone Four: Considerable Preparation Needed

Most of these occupations require a four-year bachelor's degree, but some do not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

O’NET publishes details below this occupation’s level. Showing Claims Adjusters, Examiners, and Investigators — one of 2 occupations here: Claims Adjusters, Examiners, and Investigators, Insurance Appraisers, Auto Damage.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Examine claims forms and other records to determine insurance coverage.95
Analyze information gathered by investigation and report findings and recommendations.94
Pay and process claims within designated authority level.94
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.94
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.92
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.92
Investigate and assess damage to property and create or review property damage estimates.91
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.91
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.90
Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.89
Resolve complex, severe exposure claims, using high service oriented file handling.87
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.86

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Confer with legal counsel on claims requiring litigation.85
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.85
Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.82
Refer questionable claims to investigator or claims adjuster for investigation or settlement.82
Collect evidence to support contested claims in court.82
Supervise claims adjusters to ensure that adjusters have followed proper methods.79
Contact or interview claimants, doctors, medical specialists, or employers to get additional information.76
Conduct detailed bill reviews to implement sound litigation management and expense control.75
Present cases and participate in their discussion at claim committee meetings.74
Communicate with reinsurance brokers to obtain information necessary for processing claims.74
Report overpayments, underpayments, and other irregularities.70
Attend mediations or trials.68
Prepare reports to be submitted to company's data processing department.68
Examine titles to property to determine validity and act as company agent in transactions with property owners.68
Obtain credit information from banks and other credit services.49
Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.—
Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.—

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Reading Comprehension78
Understanding written sentences and paragraphs in work-related documents.
Active Listening75
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking75
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Speaking72
Talking to others to convey information effectively.
Judgment and Decision Making69
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing66
Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving63
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring60
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness60
Being aware of others' reactions and understanding why they react as they do.
Active Learning56
Understanding the implications of new information for both current and future problem-solving and decision-making.
Coordination56
Adjusting actions in relation to others' actions.
Negotiation53
Bringing others together and trying to reconcile differences.

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Service Orientation53
Actively looking for ways to help people.
Systems Analysis50
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Time Management50
Managing one's own time and the time of others.
Mathematics47
Using mathematics to solve problems.
Persuasion47
Persuading others to change their minds or behavior.
Systems Evaluation47
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Personnel Resources44
Motivating, developing, and directing people as they work, identifying the best people for the job.
Quality Control Analysis41
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Instructing38
Teaching others how to do something.
Learning Strategies38
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Financial Resources28
Determining how money will be spent to get the work done, and accounting for these expenditures.
Programming28
Writing computer programs for various purposes.
Operations Monitoring22
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Management of Material Resources19
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Technology Design19
Generating or adapting equipment and technology to serve user needs.
Troubleshooting16
Determining causes of operating errors and deciding what to do about it.
Operations Analysis13
Analyzing needs and product requirements to create a design.
Science10
Using scientific rules and methods to solve problems.
Equipment Selection3
Determining the kind of tools and equipment needed to do a job.
Operation and Control3
Controlling operations of equipment or systems.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Repairing0
Repairing machines or systems using the needed tools.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service93
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language86
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administrative71
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Mathematics67
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and Electronics61
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Law and Government58
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Administration and Management52
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Economics and Accounting51
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Education and Training48
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Psychology47
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Communications and Media43
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Medicine and Dentistry43
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

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Therapy and Counseling40
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Personnel and Human Resources36
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Telecommunications33
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Public Safety and Security32
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Building and Construction28
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Production and Processing27
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Sales and Marketing27
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Transportation26
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Sociology and Anthropology23
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Biology22
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Mechanical22
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Foreign Language21
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Geography21
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Engineering and Technology19
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Chemistry14
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Philosophy and Theology14
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Physics14
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Design10
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
History and Archeology8
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Fine Arts4
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Food Production1
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Abilities

Enduring attributes of the individual that influence performance.

Written Comprehension85
The ability to read and understand information and ideas presented in writing.
Oral Comprehension78
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression78
The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning75
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning75
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision72
The ability to see details at close range (within a few feet of the observer).
Written Expression72
The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity66
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity66
The ability to speak clearly so others can understand you.
Information Ordering63
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Speech Recognition63
The ability to identify and understand the speech of another person.
Category Flexibility60
The ability to generate or use different sets of rules for combining or grouping things in different ways.

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Flexibility of Closure56
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Mathematical Reasoning50
The ability to choose the right mathematical methods or formulas to solve a problem.
Number Facility50
The ability to add, subtract, multiply, or divide quickly and correctly.
Perceptual Speed50
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Selective Attention50
The ability to concentrate on a task over a period of time without being distracted.
Speed of Closure50
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Far Vision47
The ability to see details at a distance.
Fluency of Ideas44
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Memorization41
The ability to remember information such as words, numbers, pictures, and procedures.
Originality41
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Time Sharing41
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Visualization38
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Auditory Attention35
The ability to focus on a single source of sound in the presence of other distracting sounds.
Trunk Strength35
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Visual Color Discrimination28
The ability to match or detect differences between colors, including shades of color and brightness.
Wrist-Finger Speed25
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Hearing Sensitivity22
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Arm-Hand Steadiness19
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Finger Dexterity19
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity19
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Control Precision13
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Depth Perception13
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Dynamic Strength13
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Spatial Orientation10
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Speed of Limb Movement3
The ability to quickly move the arms and legs.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Explosive Strength0
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Extent Flexibility0
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
Gross Body Coordination0
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium0
The ability to keep or regain your body balance or stay upright when in an unstable position.
Multilimb Coordination0
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Rate Control0
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time0
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Response Orientation0
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Sound Localization0
The ability to tell the direction from which a sound originated.
Stamina0
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Static Strength0
The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities

General types of job behaviors occurring on multiple jobs.

Working with Computers92
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with People Outside the Organization90
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Getting Information89
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events87
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems87
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates85
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information84
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Resolving Conflicts and Negotiating with Others82
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Organizing, Planning, and Prioritizing Work81
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Analyzing Data or Information77
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Processing Information76
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Establishing and Maintaining Interpersonal Relationships75
Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Updating and Using Relevant Knowledge75
Keeping up-to-date technically and applying new knowledge to your job.
Evaluating Information to Determine Compliance with Standards71
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Interpreting the Meaning of Information for Others69
Translating or explaining what information means and how it can be used.
Judging the Qualities of Objects, Services, or People64
Assessing the value, importance, or quality of things or people.
Monitoring Processes, Materials, or Surroundings64
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Performing for or Working Directly with the Public64
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Estimating the Quantifiable Characteristics of Products, Events, or Information58
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Performing Administrative Activities55
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Developing and Building Teams51
Encouraging and building mutual trust, respect, and cooperation among team members.
Scheduling Work and Activities51
Scheduling events, programs, and activities, as well as the work of others.
Assisting and Caring for Others48
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Thinking Creatively48
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Developing Objectives and Strategies47
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Monitoring and Controlling Resources44
Monitoring and controlling resources and overseeing the spending of money.
Training and Teaching Others44
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Inspecting Equipment, Structures, or Materials43
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Coordinating the Work and Activities of Others38
Getting members of a group to work together to accomplish tasks.
Providing Consultation and Advice to Others37
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Selling or Influencing Others35
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Coaching and Developing Others33
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Guiding, Directing, and Motivating Subordinates29
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Staffing Organizational Units26
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Operating Vehicles, Mechanized Devices, or Equipment25
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Performing General Physical Activities18
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Handling and Moving Objects14
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Controlling Machines and Processes13
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment9
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Repairing and Maintaining Electronic Equipment4
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Repairing and Maintaining Mechanical Equipment4
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Attention to Detail89
A tendency to be detail-oriented, organized, and thorough in completing work.
Dependability84
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Integrity84
A tendency to be honest and ethical at work.
Cautiousness78
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Perseverance60
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Self-Control60
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Stress Tolerance60
A tendency to cope and function effectively in stressful situations at work.
Achievement Orientation57
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Self-Confidence55
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Cooperation46
A tendency to be pleasant, helpful, and willing to assist others at work.
Initiative46
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Intellectual Curiosity45
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

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Social Orientation44
A tendency to seek out, enjoy, and be energized by social interaction at work.
Tolerance for Ambiguity44
A tendency to be comfortable with ambiguity and uncertainty at work.
Adaptability42
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Empathy39
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Sincerity32
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Leadership Orientation22
A tendency to lead, take charge, offer opinions, and provide direction at work.
Humility18
A tendency to be modest and humble when interacting with others at work.
Optimism13
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Innovation1
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Conventional87
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Enterprising63
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Investigative42
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Social27
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic4
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Artistic0
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

E-Mail
- Every day100%
Telephone Conversations
- Every day100%
Written Letters and Memos
- Every day93%
Frequency of Decision Making
- Every day93%
Contact With Others
- Constant contact with others72%
- Contact with others most of the time24%
Spend Time Sitting
- Continually or almost continually74%
- More than half the time21%
Importance of Being Exact or Accurate
- Extremely important68%
- Very important26%
Freedom to Make Decisions
- A lot of freedom57%
- Some freedom39%
Impact of Decisions on Co-workers or Company Results
- Very important results72%
- Important results15%
Importance of Repeating Same Tasks
- Extremely important63%
- Very important31%
Deal With External Customers or the Public in General
- Extremely important76%
Time Pressure
- Every day62%
- Once a week or more but not every day20%
- Once a month or more but not every week13%

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Determine Tasks, Priorities and Goals
- A lot of freedom40%
- Some freedom50%
Indoors, Environmentally Controlled
- Every day79%
- Never16%
Face-to-Face Discussions with Individuals and Within Teams
- Every day60%
- Once a week or more but not every day22%
- Once a year or more but not every month13%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day37%
- Once a week or more but not every day44%
- Once a month or more but not every week14%
Conflict Situations
- Every day46%
- Once a week or more but not every day34%
- Never11%
Work With or Contribute to a Work Group or Team
- Extremely important38%
- Very important26%
- Important24%
Duration of Typical Work Week
- More than 40 hours44%
- 40 hours30%
- Less than 40 hours27%
Spend Time Making Repetitive Motions
- Continually or almost continually34%
- More than half the time26%
- Less than half the time11%
- Never27%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day32%
- Once a week or more but not every day21%
- Once a year or more but not every month12%
- Never25%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important29%
- Very important24%
- Fairly important21%
- Not important at all22%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually42%
- More than half the time12%
- Never33%
Level of Competition
- Extremely competitive12%
- Highly competitive23%
- Moderately competitive46%
Degree of Automation
- Highly automated29%
- Moderately automated41%
- Not at all automated17%
Physical Proximity
- Moderately close (at arm's length)12%
- Slightly close (e.g., shared office)56%
- I work with others but not closely (e.g., private office)24%
Consequence of Error
- Extremely serious17%
- Very serious23%
- Serious13%
- Not serious at all37%
Work Outcomes and Results of Other Workers
- Very high responsibility11%
- Moderate responsibility16%
- Limited responsibility30%
- No responsibility34%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Once a month or more but not every week12%
- Once a year or more but not every month24%
- Never48%
Health and Safety of Other Workers
- Moderate responsibility15%
- Limited responsibility31%
- No responsibility45%
Pace Determined by Speed of Equipment
- Extremely important14%
- Not important at all76%
Public Speaking
- Once a month or more but not every week17%
- Once a year or more but not every month20%
- Never57%
Spend Time Standing
- Less than half the time53%
- Never41%
Outdoors, Exposed to All Weather Conditions
- Once a week or more but not every day11%
- Never73%
Spend Time Walking or Running
- Less than half the time57%
- Never42%
Exposed to Contaminants
- Once a year or more but not every month17%
- Never72%
Exposed to Very Hot or Cold Temperatures
- Once a year or more but not every month18%
- Never69%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Never83%
Exposed to High Places
- Once a year or more but not every month11%
- Never77%
Spend Time Bending or Twisting Your Body
- Less than half the time40%
- Never58%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month28%
- Never67%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)17%
- Regular (established routine, set schedule)83%
Indoors, Not Environmentally Controlled
- Never85%
Outdoors, Under Cover
- Never84%
Spend Time Keeping or Regaining Balance
- Never83%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Less than half the time19%
- Never78%
Exposed to Cramped Work Space, Awkward Positions
- Never87%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Once a year or more but not every month12%
- Never84%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Less than half the time18%
- Never81%
Exposed to Hazardous Equipment
- Never91%
Exposed to Disease or Infections
- Never94%
Exposed to Hazardous Conditions
- Never94%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never91%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never93%
Exposed to Radiation
- Never98%
Exposed to Whole Body Vibration
- Never98%
In an Open Vehicle or Operating Equipment
- Never98%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

Bachelor’s degree
High school diploma or equivalent
Some college, no degree

Technology Skills

Specific software and technology tools commonly used on the job.

Data base user interface and query software
Claims processing administration and management software, Microsoft Access, Tropics Claims Reserve Management, Xactware Xactimate
Video conferencing software
Zoom
Document management software
Datanex ClaimTrac, Document management system software, Hyland OnBase Enterprise Content Management, InSystems Calligo Document Management System
Expert system software
Axonwave Fraud and Abuse Management System, CCC GuidePost Decision Support, LexisNexis RiskWise, StrataCare StrataWare eReview
Computer aided design CAD software
4n6xprt Systems StiffCalcs, ARSoftware WinSMAC, PhotoModeler, Visual Statement Investigator Suite
Financial analysis software
Automatic Data Processing Estimating, CSC Colossus, Simsol for Adjusters, Turtle Creek Software Goldenseal Architect
Medical software
Healthcare common procedure coding system HCPCS, Medical condition coding software, Medical procedure coding software
Analytical or scientific software
Injury Sciences EDR InSight, Insurance claims fraud detection software, Magnify Predictive Targeting System
Access software
CCC EZNet electronic communications network, CSC Automated Work Distributor AWD
Enterprise resource planning ERP software
ADP software, CCC Pathways Appraisal Quality Solution
Office suite software
Business software applications, Microsoft Office software
Internet browser software
Apple Safari, Mozilla Firefox
Spreadsheet software
Microsoft Excel
Electronic mail software
Microsoft Outlook
Desktop publishing software
Microsoft Publisher
Interactive voice response software
Computerized voice stress analyzer CVSA software
Word processing software
Microsoft Word
Data base reporting software
Corporate Systems ClaimsPro
Presentation software
Microsoft PowerPoint
Billing and invoicing software
Bill review software
Information retrieval or search software
CGI-AMS BureauLink Enterprise

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Calculate data to inform organizational operations.
Investigate legal issues.
Negotiate agreements to resolve disputes.
Pay charges, fees, or taxes.
Prepare legal or investigatory documentation.
Verify accuracy of records.
Estimate costs of goods or services.
Interview witnesses, suspects, or claimants.
Appraise property values.
Maintain data in information systems or databases.
Apply information technology to solve business or other applied problems.
Resolve customer complaints or problems.

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Advise others on financial matters.
Implement financial decisions.
Meet with individuals involved in legal processes to provide information and clarify issues.
Report information to managers or other personnel.
Collect evidence for legal proceedings.
Prepare financial documents.
Supervise employees.
Examine financial records.
Present business-related information to audiences.
Confer with others about financial matters.
Prepare operational reports.
Gather financial records.
Advise others on legal or regulatory compliance matters.
Verify application data to determine program eligibility.

Apprenticeship Occupations

Registered apprenticeship program titles associated with this occupation.

Disability Analyst

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology